FAQ

Frequently Asked Questions

What payment options do you accept at checkout?

We accept payments exclusively through Stripe and Afterpay. You can securely complete your purchase using eligible debit and credit cards through Stripe, or choose Afterpay at checkout when available.

All payments are processed through secure payment systems designed to help protect your payment information during checkout.

Accepted Payment Methods:

  • Stripe — Debit and credit cards
  • Afterpay — Buy now, pay later, subject to Afterpay eligibility and terms
Orders process in 1 to 2 business days. Transit time takes 3 to 5 business days via USPS or UPS. Total estimated delivery time is between 4 and 7 business days from order placement.
We offer a 28 day return window for defective unused items. Change of mind, custom orders, and sale items are non returnable. A $5.00 USD restocking fee and return label fees apply to approved returns.
Once shipped, we send an email with your tracking number. You can monitor package delivery progress on our Track Your Order page or directly through the carrier tracking portal.
Reach us by email at info@lumeero.site. Our customer care team operates Monday through Friday, 9:00 AM to 5:00 PM PST, and manually reviews and responds to inquiries within 24 business hours.