Overview
At Lumeero, we strive to deliver high quality Electronics Organizer Pouches to our customers. If you receive an item that is defective, damaged, or incorrect, this policy outlines our rules regarding returns, restocking fees, and refund processing.
Return Window
We offer a 28 day return window from the official delivery date marked by the shipping carrier (USPS or UPS). Return requests submitted after 28 days from delivery will not be approved.
Return Eligibility Criteria
To qualify for a return and refund, your item must meet all of the following requirements:
- The item must be in its original, unused, and undamaged condition.
- The item must be in its original packaging with all tags and internal protective inserts attached.
- You must provide proof of purchase or order receipt from lumeero.site.
Explicit Return Exclusions
To maintain product quality standards and clear operational practices, the following conditions and items are strictly non returnable and non refundable:
- No Change of Mind Returns: We do not accept returns or process refunds if you change your mind, decide you no longer want the product, or ordered the wrong size or color by mistake.
- No Returns on Custom Items: Custom made, personalized, or specially modified Electronics Organizer Pouches cannot be returned or refunded under any circumstances.
- No Refunds on Sale Items: Products purchased on promotional sale, clearance, or discounted offers are final sale and non refundable.
- No Exchanges: We do not accept product exchanges. If you require a different item, you must submit a new order through our store.
Return Shipping Costs and Restocking Fees
For all approved returns, the customer is responsible for return shipping arrangements and fees:
- Return Shipping Label: Customers are responsible for purchasing the return shipping label or paying the return postage cost.
- Restocking Fee: A standard restocking fee of $5.00 USD will be deducted from your total refund amount to cover warehouse inspection and repackaging costs.
How to Initiate a Return
Follow these steps to submit a return request:
- Send an email to info@lumeero.site within 28 days of delivery. Include your order number, photos of the defective or damaged item, and a clear explanation.
- Our customer care team will manually review your request within 24 business hours.
- If approved, we will send you the return address and instructions. Do not send returns to our warehouse without prior authorization.
Refund Processing Time
Once your returned item is received at our facility and inspected by our team, we will send you an email notification confirming receipt and inspection status:
- Approval Notification: If approved, your refund will be processed minus the restocking fee and original shipping costs.
- Refund Timeline: Refunds are processed back to your original PayPal account within 7 business days after approval.
- Delayed Refunds: If you have not received your refund after 7 business days, please review your PayPal account activity first and then contact us at info@lumeero.site.
Contact Information
Business Name: Lumeero
Support Email: info@lumeero.site
Support Phone: +33650525068
Business Address: 7649 Prescott Way, Sacramento, CA 95823, United States
Time Zone: Pacific Standard Time (PST, UTC-8)
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM PST
Google Maps Location: Map Location Link
