We accept payments exclusively through PayPal. You can complete your order securely using your PayPal account balance, or pay using linked debit and credit cards processed safely through the PayPal gateway.
How long does shipping take across the United States?
Orders process in 1 to 2 business days. Transit time takes 3 to 5 business days via USPS or UPS. Total estimated delivery time is between 4 and 7 business days from order placement.
What is your return and refund policy for items?
We offer a 28 day return window for defective unused items. Change of mind, custom orders, and sale items are non returnable. A $5.00 USD restocking fee and return label fees apply to approved returns.
How can I track my order status after dispatch?
Once shipped, we send an email with your tracking number. You can monitor package delivery progress on our Track Your Order page or directly through the carrier tracking portal.
How do I contact customer support for assistance?
Reach us by email at info@lumeero.site. Our customer care team operates Monday through Friday, 9:00 AM to 5:00 PM PST, and manually reviews and responds to inquiries within 24 business hours.
